The purpose of this project / thesis is to, from a structural and manager perspective, explore and explain the structure of the marketing function in a customer oriented organization. The company Skandia desired for its marketing function to be reorganized to become customer oriented, joint, co-ordinated and homogeneous in order to gain market shares. This project displays the background to an emerging problem that will be discussed and result in a specific purpose. Additionally, it brings up issues of selecting the problem and study object and what knowledge contribution being set out to acquire.
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